Our Return Policy
BagSupplyCo accepts returns only on products that arrive defective or damaged. We do not accept returns for change of mind, over-ordering, or incorrect orders placed by the customer.
Legal
Return Policy
Defective product claims only
This page explains when BagSupplyCo accepts returns, how to report a defective order, and what happens after a claim is approved.
How to Request a Return
Contact us within 7 days of receiving your order if you believe your product is defective. Email us at [email protected] with your order number and photos of the defective product. We will review your claim and respond within 2 business days.
What Qualifies as Defective
Bags with manufacturing defects, incorrect printing on custom orders (where the error is ours), or products damaged in transit.
What Does Not Qualify
Incorrect quantities ordered by the customer, change of mind, or products that have been used or altered.
Resolution
Approved returns will be replaced or refunded at our discretion. We do not charge return shipping on approved defective claims.
Need Help?
Return questions or a defective shipment?
Send your order number, delivery details, and product photos to [email protected]. We will review the claim and reply within 2 business days.